Privacy Policy

Effective Date: July 24, 2026

Last Updated: July 24, 2026

At Wellness Solutions Store (accessible from wellnesssolutionsstore.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our customer support team.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information directly from you, automatically through your device, and from third-party sources to provide a seamless shopping experience.

A. Information You Provide Directly

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Order & Payment Details: Payment card details (processed securely via our payment gateways—we do not store full card details), order history, and delivery instructions.
  • Customer Support: Information you share when contacting our support team via live chat, email, or telephone.
  • Account Information: Login credentials if you create a customer account.

B. Information Collected Automatically

When you browse our website, we automatically collect certain information about your device and interaction with our site, including:

  • Device Details: IP address, browser type, operating system, and unique device identifiers.
  • Browsing Activity: Pages viewed, search terms, products added to cart, time spent on pages, and referral URLs.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and pixels to store preferences, optimize site performance, and power our marketing campaigns.

C. Information from Third Parties

  • Service Providers & Carriers: Tracking numbers and delivery updates from freight carriers (e.g., ABF Freight) and shipping partners.
  • Advertising & Analytics: Data from platforms like Google Ads and Meta (Facebook/Instagram) to analyze advertising performance and target relevant ads.

2. How We Use Your Information

We use your information for the following business purposes:

  • Fulfilling Orders: Processing transactions, arranging freight delivery, sending order confirmations, and providing updates.
  • Customer Support: Assisting with inquiries, warranty claims, returns, and delivery scheduling.
  • Marketing & Communications: Sending promotional emails, special offers, and cart reminders (you may opt out at any time).
  • Website Analytics & Personalization: Improving site speed, layout, product offerings, and user experience.
  • Fraud Prevention & Security: Detecting fraudulent transactions and protecting against security threats.
  • Legal Compliance: Complying with applicable laws, tax regulations, and enforcement requests.

3. Sharing & Disclosing Your Information

We do not sell your personal information for monetary value. We share your information only with trusted third parties to operate our business and fulfill your requests:

  • Shopify: Our store is hosted on Shopify Inc., which provides the e-commerce platform that powers our online store.
  • Payment Processors: Secure payment providers to handle credit card, debit, and financing transactions.
  • Shipping & Freight Companies: Logistics partners and freight carriers to deliver your order (e.g., cold plunges, saunas, float tanks).
  • Advertising & Marketing Partners: Analytics and advertising networks (such as Google and Meta) that assist in delivering targeted advertisements.
  • Legal Authorities: When required by law, court order, or to protect the safety, rights, or property of Wellness Solutions Store, our customers, or the public.

4. Cookies and Advertising Choices

We use cookies and similar technologies to enhance your shopping experience and measure ad performance.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: The right to request information about the categories and specific pieces of personal data we have collected about you.
  • Right to Delete: The right to request deletion of personal information we have collected from you.
  • Right to Correct: The right to request correction of inaccurate personal information.
  • Right to Opt-Out: The right to opt out of the "sale" or "sharing" of personal data for cross-context behavioral advertising. You can exercise this choice via our Your Privacy Choices link in the footer.
  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact us at Support@WellnessSolutionsStore.com.

6. Data Security & Retention

We implement administrative, technical, and physical security measures to safeguard your personal information. While we take all reasonable precautions, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and comply with legal or reporting obligations.

7. Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Effective Date" at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Business Name: Wellness Solutions Store
  • Email: Support@WellnessSolutionsStore.com
  • Phone: +1 (916) 207-6925
  • Mailing Address: 1421 21st Street Ste R, Sacramento, CA 95811
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PDT)