Shipping policy

Effective Date: July 24, 2026

At Wellness Solutions Store, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is received.
  • Orders placed before 3:00 PM PDT will begin processing the same business day. Orders placed after the cutoff time, on weekends, or on public holidays will be processed on the next business day.
  • For most in-stock products located in our U.S. warehouse, orders ship within 48 hours.

2. Shipping Destinations

  • We currently ship to the 48 contiguous United States.
  • Shipping outside the contiguous U.S. may be evaluated on a case-by-case basis depending on the product and delivery availability.
  • Note: At this time, we do not ship to P.O. Boxes.

3. Shipping Methods & Carriers

We partner with trusted carriers to ensure safe and reliable delivery, including USPS, UPS, FedEx, and ABF Freight. The available shipping methods and speeds will be displayed at checkout.

  • Curbside Delivery: Please note that for certain large, heavy wellness items, curbside delivery will apply.

4. Shipping Costs & Delivery Times

Shipping costs are calculated at checkout based on order weight, size, destination, and selected shipping method. Free shipping may apply to certain products or promotions.

Estimated Delivery Times (United States):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–2 business days (when available)

(Delivery times are estimates and begin once the order has shipped. Delays may occur due to weather, carrier delays, customs processing, or unforeseen circumstances.)

5. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number, carrier information, and a direct tracking link. You can also view your order status by logging into your account on our website.

6. Delivery Issues & Damaged Packages

  • Delayed or Lost Packages: If your shipment is delayed beyond the estimated delivery time, or if tracking shows it was delivered but you have not received it, please check the shipping address, check with neighbors/building management, and contact us for assistance.
  • Damaged Packages: Please inspect your order upon reception. If your package arrives damaged, take clear photos of the packaging and product, and contact us within 48 hours of delivery.
  • Missing Items: If any items are missing from your shipment, please provide your order details and notify us within 48 hours.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. International Orders (Customs, Duties, & Taxes)

If an international shipment is approved, it may be subject to customs duties, import taxes, and additional government fees. These charges are the customer’s responsibility and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions about your shipment, please reach out to our team:

  • Email: Support@WellnessSolutionsStore.com
  • Phone: +1 (916) 207-6925
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PDT)