Refund & Returns Policy

Wellness Solutions Store

Return & Refund Policy

Effective Date: June 25, 2025

At Wellness Solutions Store, we are committed to delivering premium wellness products and an exceptional customer experience. This Return & Refund Policy outlines the terms governing returns, refunds, cancellations, and product warranties for purchases made through our website.

By placing an order with Wellness Solutions Store, you acknowledge and agree to the terms outlined in this policy.

1. Scope of Policy

This policy applies to all purchases made through the Wellness Solutions Store website located at:

https://wellnesssolutionsstore.com

Certain products available through our store are manufactured by third-party brands and may carry brand-specific return or warranty policies. When applicable, those policies will be displayed on the product page and may take precedence where specified.

2. Contact Information

For all return requests, order inquiries, or support needs, please contact our Customer Support team:

Email: Support@WellnessSolutionsStore.com
Phone: 279-348-3921

Mailing Address:
1421 21st Street Ste R
Sacramento, CA 95811

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PDT)

3. Return Eligibility

Customers may request a return within 14 days of receiving their order, provided the product meets the following requirements:

• The item is unused and undamaged
• The item is returned in the  same condition as received
• The product is returned in its  original packaging, including the pallet if received on a pallet.
• All  accessories, manuals, and included components  are returned
•  Proof of purchase is provided

Items that do not meet these conditions may be refused or subject to a reduced refund at our discretion.

To maintain our high product standards and ensure returned merchandise can be carefully inspected and processed, approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

This fee helps offset inspection, processing, and restocking costs associated with returned merchandise.

4. Return Process

4.1 Initiating a Return

To begin a return request:

  1. Contact our Customer Support team within 14 days of delivery.
  2. Provide your order number and reason for the return.
  3. If approved, our team will issue a Return Merchandise Authorization (RMA).

Returns sent without an authorized RMA number may be refused.

4.2 Preparing Your Return

Customers must carefully prepare the return by:

• Packaging the product securely in the original packaging, including pallet if received on a pallet.
• Including  all accessories, manuals, and documentation
• Including the  RMA authorization documentation

Proper packaging helps prevent damage during transit.

4.3 Shipping the Return

• Returned items must be shipped within 7 days of receiving the RMA authorization.
• Customers are encouraged to use a  trackable shipping service.
• The customer assumes responsibility for any loss or damage during return transit.

5. Return Shipping Costs

Unless otherwise specified:

• Customers are responsible for return shipping costs.
•  Original shipping charges are non-refundable.

If a return is approved due to a defective, damaged, or incorrect product, Wellness Solutions Store may cover return shipping costs at our discretion.

6. Order Cancellation Policy

Orders may be cancelled under the following circumstances.

Before Shipment

Orders cancelled prior to shipment will receive a full refund.

After Shipment

If an order has already shipped, the customer must follow the standard return process outlined in this policy. Approved returns in these cases will be subject to the applicable restocking fee and return shipping costs.

Certain manufacturers may require cancellation requests to be submitted within 24 hours of purchase.

7. Refund Policy

Refunds are issued only after:

• The returned product has been received by our returns team
• The item has been  inspected for eligibility
• The return has been  approved according to this policy

Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Processing Time

Refunds are typically processed within 5–7 business days following inspection, though financial institutions may require additional processing time before funds appear in your account.

Where applicable, the 20% restocking fee will be deducted from the refund amount.

8. Partial Refunds

Partial refunds may be issued under the following circumstances:

• The product shows signs of use
• The item is  returned damaged
• Components, accessories, or packaging are  missing
• The item is returned  outside the approved return window

All returned merchandise is subject to inspection, and the final refund amount will be determined accordingly.

9. Exchanges

We are happy to replace items if they are:

• Defective
•  Damaged during shipping
•  Incorrectly fulfilled

To request an exchange, please contact:

Support@WellnessSolutionsStore.com

Shipping costs for exchanges involving defective or incorrect items will be covered by Wellness Solutions Store.

10. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Custom or personalized products
• Perishable goods
• Personal care or sanitary products (unless unopened)
• Gift cards
• Downloadable or digital products

11. Brand-Specific Policies

Some brands offered through Wellness Solutions Store maintain independent return or warranty policies.

Where applicable, those policies will be listed on the product page and may supersede portions of this policy.

12. Damaged or Incorrect Items

Customers must report damaged or incorrect products within 48 hours of delivery.

To assist with verification, customers may be asked to provide:

• Photos of the product
• Photos of the packaging
• Videos demonstrating the issue

Once confirmed, Wellness Solutions Store will provide either:

• A replacement product, or
• A  full refund including applicable shipping costs

Returns due to verified defects or fulfillment errors will not incur a restocking fee.

13. Lost Shipments

If your order does not arrive within the estimated delivery window, please contact our support team.

We will investigate the shipment with the carrier and provide either:

• A replacement shipment, or
• A  full refund if the shipment is confirmed lost

14. Legal Rights

This Return & Refund Policy does not limit or replace any rights provided under applicable consumer protection laws.

15. Agreement to Policy

By completing a purchase through Wellness Solutions Store, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Wellness Solutions Store

Email: Support@WellnessSolutionsStore.com
Phone: 279-348-3921

Mailing Address:
1421 21st Street Ste R
Sacramento, CA 95811