Refund & Returns Policy

Effective Date: July 24, 2026

At Wellness Solutions Store, we are committed to delivering premium wellness products and an exceptional customer experience. This policy outlines the terms governing returns, refunds, and cancellations for purchases made through our website.

Please Note: Certain products are manufactured by third-party brands and may carry brand-specific return or warranty policies. When applicable, those policies will be displayed on the product page and supersede the standard terms below.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided the item meets all of the following requirements:

  • It is unused, undamaged, and in the exact same condition as received.
  • It is in its original packaging (including the pallet, if applicable).
  • All accessories, manuals, and included components are present.
  • You can provide valid proof of purchase.

Restocking Fee: To maintain our high product standards, all approved returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.

2. Non-Returnable Items

For health, safety, and logistical reasons, the following items are not eligible for return:

  • Custom or personalized products
  • Personal care or sanitary products (unless strictly unopened)
  • Gift cards and downloadable/digital products

3. How to Start a Return

  1. Contact Us: Email Support@WellnessSolutionsStore.com within 14 days of delivery with your order number and reason for return.
  2. Get Approved: If eligible, we will issue a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will be refused.
  3. Ship it Back: Repackage the item securely with all original documentation. You must ship the return within 7 days of receiving your RMA.

4. Shipping Costs

  • Customer Responsibility: Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
  • Our Responsibility: If you are returning an item because it arrived defective, damaged, or incorrect, Wellness Solutions Store will cover the return shipping costs.

5. Damaged or Incorrect Orders

Please inspect your order upon reception. You must report damaged or incorrect products within 48 hours of delivery. We may request photos or videos of the product and packaging to verify the issue. Once confirmed, we will provide a replacement or a full refund without a restocking fee.

6. Order Cancellations

  • Before Shipment: Orders cancelled before they ship will receive a full refund. (Note: Some manufacturers require cancellations within 24 hours of purchase).
  • After Shipment: Once an order has shipped, it cannot be outright cancelled. You must follow the standard return process, and it will be subject to return shipping costs and the 20% restocking fee.

7. Refunds Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to the original payment method within 5–7 business days. Partial refunds may be issued if an item is returned damaged, used, or missing parts.

Contact Us

If you have any questions about your specific order, please reach out to us:

  • Email: Support@WellnessSolutionsStore.com
  • Phone: +1 (916) 207-6925
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PDT)