Refund & Returns Policy

Wellness Solutions Store

Return & Refund Policy

Effective Date: June 25, 2025

This Return and Refund Policy outlines the terms and conditions governing returns, refunds, cancellations, and product warranties for purchases made through the Wellness Solutions Store website.

By purchasing from Wellness Solutions Store, you agree to the policies outlined below.

1. Scope of Policy

This policy applies to all purchases made through the Wellness Solutions Store website located at:

https://wellnesssolutionsstore.com

Certain products sold through our store are manufactured by third-party brands and may have brand-specific return or warranty policies. When applicable, their policies are on the product page and take precedence where specified.

2. Contact Information

For all return or refund inquiries, please contact our Customer Support team:

Email: Support@WellnessSolutionsStore.com
Phone: 279-348-3921
Address: 1421 21st Street Ste R, Sacramento, CA 95811
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PDT)

3. General Return Eligibility

Customers may request a return within 14 days of receiving the product, subject to the following conditions:

Return Conditions

Items must meet all of the following requirements:

• Unused and undamaged
• In the same condition as received
• Returned in original packaging
• Include all accessories, manuals, and included items
• Proof of purchase must be provided

Items that do not meet these conditions may be refused or subject to a partial refund.

4. Return Process

4.1 Initiating a Return

To start a return request:

  1. Contact Customer Support within 14 days of delivery
  2. Provide your order number and reason for the return
  3. Our support team will review the request and issue a Return Merchandise Authorization (RMA) if approved.

Returns without a valid RMA number may be refused.

4.2 Preparing the Return

Customers must:

• Safely package the product in the original packaging
• Include all accessories, manuals, and documentation
• Include the RMA authorization documentation

4.3 Shipping the Return

• The item must be shipped within 7 days of receiving the RMA authorization
• Customers should use a trackable shipping service
• The customer assumes all risk of loss during return shipment.

5. Return Shipping Costs

Unless otherwise stated:

• Customers are responsible for all return shipping costs
• Original shipping charges are  non-refundable

If a return is approved due to defective, damaged, or incorrect items, return shipping may be covered by Wellness Solutions Store.

6. Order Cancellation Policy

Orders may be cancelled under the following conditions:

Before Shipment

Orders cancelled before shipment will receive a full refund.

After Shipment

If the order has already shipped, customers must follow the standard return process.

Some manufacturers may require cancellation requests within 24 hours of purchase.

7. Refund Policy

Refunds are issued only after:

  1. The returned item has been received
  2. The item has been inspected
  3. The item meets return eligibility requirements

Refund Method

Refunds will be issued to the original payment method.

Processing Time

Approved refunds are processed within 5–7 business days, though banks may require additional processing time.

8. Partial Refunds

Partial refunds may be granted when:

• The item is returned damaged or used
• The item is missing parts or packaging
• The item is returned after the allowed return window

9. Exchanges

We replace items if they are:

• Defective
• Damaged
• Incorrect

To request an exchange, contact:

Support@WellnessSolutionsStore.com

Shipping costs for exchanges due to defects or incorrect items will be covered by the store.

10. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or personalized products
• Perishable goods
• Personal care or sanitary items (unless unopened)
• Gift cards
• Downloadable or digital products

11. Brand-Specific Return and Refund Policies

Some brands sold through Wellness Solutions Store maintain their own policies, please view their specific brand policy on the product page.

12. Damaged or Incorrect Products

Customers must report any damaged or incorrect products within 48 hours of delivery.

Customers may be asked to provide:

• Photos
• Videos
• Packaging documentation

Once verified, we will offer:

• Replacement product, or
• Full refund including shipping.

13. Lost Shipments

If your product does not arrive within the estimated delivery window:

Contact our support team.

We will investigate with the shipping carrier and provide either:

• A replacement shipment, or
• A full refund if the shipment is confirmed lost.

14. Legal Rights

This Return and Refund Policy does not limit any rights granted under applicable consumer protection laws.

15. Agreement to Policy

By placing an order with Wellness Solutions Store, you acknowledge and agree to this Return and Refund Policy.

Wellness Solutions Store

Email: Support@WellnessSolutionsStore.com
Phone: 279-348-3921
Address: 1421 21st Street Ste R
Sacramento, CA 95811