Shipping Policy

Shipping Policy

Effective Date: June 25, 2025

At Wellness Solutions Store, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is received.

Orders placed before 3:00 PM PDT may begin processing the same business day. Orders placed after the cutoff time, on weekends, or on public holidays will be processed on the next business day.

For most in-stock products located in our U.S. warehouse, orders are shipped within 48 hours.

2. Shipping Destinations

We currently ship to the following locations:

  • United States

Shipping outside the 48 contiguous United States may be evaluated on a case-by-case basis depending on the product and delivery availability.

At this time, we do not ship to P.O. Boxes.

3. Shipping Methods and Carriers

We partner with trusted carriers to ensure safe and reliable delivery.

Our shipping partners may include:

  • USPS
  • UPS
  • FedEx
  • ABF Freight

The available shipping methods and speeds will be displayed at checkout, allowing customers to select the most appropriate option for their order.

For certain large items, curbside delivery may apply.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and size
  • Shipping destination
  • Selected shipping method

Free shipping may apply to certain products or promotions within the 48 contiguous United States.

All applicable shipping costs are clearly displayed before checkout. There are no hidden fees.

5. Estimated Delivery Times

Delivery times begin once the order has shipped.

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–2 business days (if available)

Delivery times are estimates only and may be affected by:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Other unforeseen circumstances

6. Order Tracking

Once your order has shipped, you will receive an email containing:

  • Tracking number
  • Carrier information
  • A tracking link

Customers may also log into their account on our website to view their order status and tracking information.

7. Delivery Issues

Delayed or Lost Packages

If your shipment is delayed beyond the estimated delivery time, please contact our customer service team. We will work with the carrier to investigate the issue.

If tracking indicates that your package was delivered but you have not received it, please:

  1. Verify the shipping address used for the order
  2. Check with neighbors or building management
  3. Contact us for further assistance

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the damaged packaging and product
  2. Contact us within 48 hours of delivery

We will review the claim and arrange for a replacement or resolution as appropriate.

Certain products may be covered by a manufacturer lifetime guarantee, which may allow repair or replacement depending on the product and nature of the damage.

8. Missing Items

If any items are missing from your order, please contact us within 48 hours of receiving the shipment and provide:

  • Your order number
  • The missing item details

We will investigate and resolve the issue promptly.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned to us due to an incorrect or incomplete address:

  • We will contact you to arrange reshipment
  • Additional shipping charges may apply

10. Returns, Exchanges, and Restocking Fees

Returns must follow our Return and Refund Policy.

In certain cases, cancelled orders or returned goods may be subject to:

  • Storage or holding costs
  • A handling and restocking fee of up to 20% of the purchase price
  • All shipping costs to and from the seller

Some returns require a Return Merchandise Authorization (RMA) number issued prior to shipping the item back. Returns sent without an RMA number may be refused.

Returned items must be unused, undamaged, and in their original packaging unless defective.

11. Customs, Duties, and Taxes (International Orders)

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • Additional government fees

These charges are not included in the purchase price or shipping cost and are the customer’s responsibility.

Customs clearance procedures may cause additional delivery delays.

12. Contact Information

If you have any questions about your shipment, please contact us:

Wellness Solutions Store
1401 21st Street Ste R
Sacramento, CA 95811
United States

Email: Support@WellnessSolutionsStore.com
Phone: 279-348-3921

Customer service hours:
Monday – Friday, 9:00 AM – 5:00 PM PDT

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. Customers are encouraged to review this policy periodically.

Thank you for shopping with Wellness Solutions Store. We appreciate your business and are committed to providing excellent service.