HealthSmart 4-Person Smart WiFi Full Spectrum Corner Infrared Sauna Hemlock
*In-stock items. Large items deliver curbside by freight.
Orders process in 1-2 business days; most in-stock items ship within 48 hours. Standard delivery takes 3-7 business days across the lower 48 states, free of charge. Large items (saunas, hot tubs, massage chairs) arrive by freight carrier with curbside delivery. Check your delivery within 48 hours and report any damage right away; we arrange a replacement or resolution.
Returns are accepted within 14 days for unused items in original packaging. A 20% restocking fee applies and return shipping is the buyer's cost. Damaged, defective, or incorrect items are different: report within 48 hours with photos and we replace the product or refund in full, including shipping, with no restocking fee.
Healthsmart Return policy
Refund policy
We offer a 14-day hassle free return policy for all of our products purchased at full retail price from HealthSmart directly. Discounted or display models are final sales and not subject to returns/exchanges. If you are not totally satisfied with your purchase, we’ll get you setup with a refund or exchange within 14 days of purchase. All product returns must be shipped/returned back in their original form of packaging and include all accessories, and must be sent within 14 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Credit card purchases are subject to an additional 4% fee to cover processing fees. HealthSmart, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition, or if there are missing components, accessories, or missing packaging. In addition, HealthSmart reserves the right to not issue a refund or exchange at all if the return is missing components, accessories, packaging, or if products are damaged due to misuse or negligence. Shipping charges are the responsibility of the buyer, and the original shipping charges are non-refundable. Sale items, floor models, and discounted items are final sale and not eligible for returns, refunds or exchanges. Saunas that have been sweat in are not eligible for returns/exchanges. Bath-tubs that have been installed and used are also not eligible for returns/exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at healthsmartlife@gmail.com. Please note that returns will need to be sent to the following address: 150 W 88th st. #114 Bloomington, MN 55420
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at healthsmartlife@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Sale items, floor models, and discounted items are final sale and not eligible for returns, refunds or exchanges. Saunas that have been sweat in are not eligible for returns/exchanges. Bath-tubs that have been installed and used are also not eligible for returns/exchanges.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at healthsmartlife@gmail.com..
HealthSmart Shipping Policy
HealthSmart Shipping Policy
Effective Date: July 27, 2026
At Wellness Solutions Store, we are committed to providing a smooth, transparent, and reliable delivery experience for every HealthSmart product purchase. Many of our products are large, heavy, and shipped via freight carrier, so please review the information below before placing your order.
Order Processing
- Most HealthSmart orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and major holidays.
- If an item is temporarily out of stock or subject to an extended lead time, we will notify you promptly with an updated estimated shipping date.
Shipping Methods
Depending on the size and weight of your purchase, orders are shipped using one of the following methods:
- UPS
- FedEx
- USPS
- LTL Freight Carrier (for large items such as saunas and therapy equipment)
The shipping method is selected based on the product's size, weight, and destination.
Shipping Destinations
We currently ship to addresses within the contiguous United States (48 states).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Territories
- P.O. Boxes
- APO/FPO addresses
- International destinations
If you require shipping outside our standard delivery area, please contact Customer Support for a custom freight quote.
Estimated Delivery Times
After your order has shipped, estimated transit times are:
- Small Parcel Orders: 2–7 business days
- Large Freight Shipments: 5–14 business days
Delivery times are estimates and may vary due to weather, carrier delays, remote delivery locations, or other circumstances beyond our control.
Free Shipping
Many HealthSmart products qualify for Free Standard Shipping within the contiguous United States.
If additional shipping charges apply due to:
- Remote or rural locations
- Limited-access delivery areas
- Residential freight surcharges
- Liftgate service
- Special delivery requests
our customer service team will contact you before your order ships.
Freight Deliveries
Large HealthSmart products—including infrared saunas and certain wellness equipment—are shipped via freight carrier.
Please note:
- An adult (18 years or older) must be available to receive and inspect the shipment.
- Freight companies typically schedule delivery appointments in advance.
- Delivery is curbside unless otherwise specified.
- Inside delivery, room-of-choice delivery, white glove service, or assembly may be available for an additional fee.
Shipment Inspection
Please inspect your shipment carefully before signing the delivery receipt.
If you notice:
- Visible damage
- Missing boxes
- Torn packaging
- Crushed cartons
Please:
- Note the damage on the carrier's delivery receipt.
- Take photographs of the packaging and product.
- Contact us within 48 hours of delivery.
Failure to report shipping damage promptly may affect the ability to file a freight claim.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email that includes tracking information whenever available.
Freight shipments may receive tracking information after the carrier schedules pickup.
Shipping Delays
Although we strive to meet all estimated delivery times, delays may occur because of:
- Manufacturer inventory availability
- Weather conditions
- Transportation disruptions
- Carrier scheduling
- Natural disasters
- Holidays or peak shipping seasons
We appreciate your patience and will keep you informed of significant delays.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address.
Additional shipping charges resulting from:
- Incorrect addresses
- Returned shipments
- Missed delivery appointments
- Address changes after shipment
may be the customer's responsibility.
Refused Deliveries
Refusing delivery of a shipment without prior authorization from Wellness Solutions Store may result in:
- Return freight charges
- Original shipping charges (if applicable)
- Restocking fees in accordance with our Return Policy
These charges will be deducted from any eligible refund.
Lost Packages
If your shipment appears lost in transit, please contact us as soon as possible.
We will work directly with the shipping carrier to investigate the shipment and help resolve the issue.
Questions
If you have any questions regarding shipping, freight delivery, or tracking your order, please contact our Customer Support team before placing your order.
We are committed to making your HealthSmart purchase and delivery experience as simple and worry-free as possible.