Helios HM8000 Massage Chair Black
*In-stock items. Large items deliver curbside by freight.
Orders process in 1-2 business days; most in-stock items ship within 48 hours. Standard delivery takes 3-7 business days across the lower 48 states, free of charge. Large items (saunas, hot tubs, massage chairs) arrive by freight carrier with curbside delivery. Check your delivery within 48 hours and report any damage right away; we arrange a replacement or resolution.
Returns are accepted within 14 days for unused items in original packaging. A 20% restocking fee applies and return shipping is the buyer's cost. Damaged, defective, or incorrect items are different: report within 48 hours with photos and we replace the product or refund in full, including shipping, with no restocking fee.
Helios Massage Return Policy
If you are unsatisfied with your purchase or change your mind, you can return the item within 10 days for a refund. The item needs to be unused and in perfect condition. All shipping charges are the responsibility of the buyer and the original shipping/delivery/installation fees are non-refundable. The seller must authorize all returns and all products have to be returned in original product packaging and in brand-new condition.
To start a return, please contact us at mesalesonline@gmail.com or call 952.884.0326.
Helios Massage Warranty
Our chairs are manufactured with durable framework and well-engineered technology to make sure that the chair will last for years to come. With proper care and occasional maintenance, your chair will provide many years of wellness.
We provide a 5 year warranty to put you at ease with the option of purchasing another 5 year extended warranty.
Helios Massage Shipping
Helios Massage Chair Shipping Policy
Shipping Information
At Wellness Solutions Store, we are committed to delivering your Helios Massage Chair safely and efficiently. Due to the size and weight of these premium wellness products, all massage chairs are shipped via specialized freight carriers.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been verified.
- Orders placed on weekends or holidays will begin processing on the next business day.
- If a product is temporarily out of stock or backordered, you will be contacted with an updated estimated shipping timeframe.
Shipping Time
- Most Helios Massage Chairs are delivered within 3–14 business days after shipment, depending on your location within the continental United States. Delivery times may vary due to weather, carrier schedules, or other unforeseen circumstances.
Shipping Method
- Complimentary curbside freight delivery is included with every Helios Massage Chair.
- Freight carriers will contact you to schedule a convenient delivery appointment before arriving.
- An adult (18 years or older) must be present to inspect and sign for the shipment.
White Glove Delivery
For customers who prefer additional assistance, White Glove Delivery may be available for an additional fee and may include:
- Inside delivery
- Placement in the room of your choice
- Professional assembly
- Removal of packaging materials
Availability and pricing vary by location. Please contact us before ordering for a quote.
Delivery Inspection
Please inspect your shipment carefully before signing the delivery receipt.
- If visible damage is present, note the damage on the carrier's delivery receipt before signing.
- Take photographs of any damaged packaging or products.
- Notify Wellness Solutions Store within 48 hours of delivery so we can assist with a freight claim.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information or freight carrier contact details, allowing you to monitor your delivery status.
Shipping Destinations
We currently ship Helios Massage Chairs to addresses within the contiguous United States.
At this time, we do not ship massage chairs to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Territories
- International destinations
Please contact us for special shipping requests.
Delivery Requirements
Because Helios Massage Chairs are large, heavy freight items:
- Ensure all doorways, hallways, stairways, and elevators can accommodate the chair before ordering.
- Minimal assembly is typically required, as chairs are shipped in separate sections to facilitate installation in your home.
Shipping Delays
While we strive to meet estimated delivery dates, delays caused by weather, freight carriers, supply chain disruptions, or other events beyond our control may occur. We appreciate your patience and will keep you informed of any significant changes.
Questions?
If you have any questions regarding shipping, delivery scheduling, or White Glove service, please contact Wellness Solutions Store Customer Support before placing your order.