Kyota Zenyu M338 Massage Chair Black
Free US Shipping (lower 48)
Lowest Price Match Guarantee
Ships Within 48 Hours*
14-Day Returns
*In-stock items. Large items deliver curbside by freight.
Orders process in 1-2 business days; most in-stock items ship within 48 hours. Standard delivery takes 3-7 business days across the lower 48 states, free of charge. Large items (saunas, hot tubs, massage chairs) arrive by freight carrier with curbside delivery. Check your delivery within 48 hours and report any damage right away; we arrange a replacement or resolution.
Returns are accepted within 14 days for unused items in original packaging. A 20% restocking fee applies and return shipping is the buyer's cost. Damaged, defective, or incorrect items are different: report within 48 hours with photos and we replace the product or refund in full, including shipping, with no restocking fee.
Kyota Zenyu M338 Massage Chair Black
Sale price$2,499.00
Infinity Return policy
Infinity Return Policy
- 30-day, 100% Money-Back Guarantee for products ordered through InfinityMassageChairs.com.
- To initiate a return or report a problem, contact Infinity Massage Chairs to review the issue and obtain a Return Merchandise Authorization (RMA) if needed.
- Returns accepted only within 30 days of purchase.
- Customer is responsible for return shipping charges and any product swap charges.
- All items must be returned in original condition and packaging, including the pallet used for shipping.
- Infinity will coordinate pickup of the chair and will inspect the chair and packaging upon receipt.
- Refunds issued after inspection if chair and packaging are undamaged; refund amount will be reduced by the return freight.
- If original packaging (including pallet) is missing, additional return charges may apply.
- If the chair is damaged while in the customer’s possession or requires refurbishing upon return, additional charges may apply.
- No returns accepted from addresses outside the United States.
Infinity Warranty
- Policy name: Infinity Care — 5 Year U.S. Residential Limited Warranty
- Support: Unlimited USA-based customer & technical support
- Coverage scope: Manufacturing defects in materials and workmanship only (limited warranty)
- Warranty periods:
- 5 years — U.S. residential limited warranty (overall)
- 5 years — structural frame (steel, welded steel, and any wood structure)
- 3 years — no-cost replacement on covered parts (parts provided at no charge)
- 1 year — covered labor (in-home, if necessary)
- In‑home Complete Care:
- Infinity will arrange covered parts and, if needed, send an authorized service provider to repair at consumer’s residence at no charge
- If a part is discontinued, Infinity may replace the product with a similar model (retail replacement value will not exceed original net purchase price)
- If consumer declines replacement, Infinity’s warranty repair obligation ends
- Repair/Replacement terms:
- Infinity may repair or replace defective parts at its sole discretion within a reasonable timeframe
- Consumer is responsible for shipping, duties, and brokerage fees for parts and replacements
- Field service available only in the United States and major metropolitan areas in Canada; requires pre-approval and must be performed by Infinity‑authorized technicians to preserve warranty
- Consumer obligations:
- Proof of purchase/receipt required for claims
- All repairs and replacements must be authorized in advance
- Customer responsible for delivery costs to authorized service center when instructed
- Limitations and exclusions (not covered):
- Improper installation, unauthorized repairs, alterations or modifications
- Use in commercial/corporate settings
- Improper electrical use, power loss, surges, or electrical disturbances
- Transportation or shipping damage, theft, abuse, misuse, neglect, vandalism
- Damage from pets, animals, insects, or environmental conditions (fire, flood, rust, corrosion, sand, dirt, wind, hail, earthquake, weather exposure)
- Damage from dropping (including remotes), unreasonable use or maintenance, failure to follow operating instructions
- Products purchased from unauthorized dealers
- Normal wear and aging: foam softening/hardening, fabric fading/wear/pilling, natural leather markings/variation, attach-point failures (stitching, Velcro, zippers)
- Incidental/consequential losses (loss of use while at repair facility, etc.)
- Transferability: Warranty is not transferable
- Geographic limits: Coverage limited to the United States, District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands
- Liability cap: Under no circumstances will retail replacement value exceed the original net price paid; Infinity’s liability limited to repair, replacement, or authorized replacement value
- How to initiate a claim:
- Call Infinity Limited Warranty Service: 1-603-910-5000
- Be prepared to describe product, problem, and provide purchase receipt
- All service options, parts availability, and response times may vary; prior authorization required
- Copyright/brand: © 2019 Infinity®. All rights reserved.