MSpa Return Policy

• Return Window: Returns may be requested within 14 days of receiving the product.
• Condition: The spa must be returned with all original accessories and, whenever possible, in its original packaging.
• Unused Products: You may inspect the spa, but it should not be used beyond what is necessary to evaluate it.
• Used Spas: If the spa has been filled with water or used, it may be subject to a reduction in the refund because of depreciation and hygiene concerns. Used hot tubs generally cannot be resold as new.
• Return Shipping: Customers are typically responsible for return shipping costs unless otherwise required by the retailer or applicable law.
• Refunds: Once the returned product is received and inspected, refunds are generally processed within 14 days using the original payment method.

Items That May Not Be Eligible for Return

Returns may be refused or reduced for:

• Products that have been extensively used.
• Products damaged by misuse or improper installation.
• Products not returned with original accessories or packaging.
• Custom or special-order products, where applicable.

MSpa Shipping Policy

At Wellness Solutions Store, we are committed to providing a smooth and reliable delivery experience for your MSpa portable spa.

Order Processing

• Orders are typically processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive an email confirmation once your order has been shipped.

Shipping Methods

MSpa hot tubs are shipped via freight carriers due to their size and weight. Smaller accessories and replacement parts may ship separately via UPS, FedEx, or USPS.

Shipping Time

Estimated delivery times are:

• Continental United States: 3–10 business days after shipment.
• Delivery times may vary depending on product availability, weather conditions, and your location.

Free Shipping

Free standard shipping is available on most MSpa portable spas within the contiguous United States unless otherwise noted on the product page.

Additional shipping charges may apply for:

• Alaska and Hawaii
• Remote or rural delivery locations
• Special delivery requests

Delivery Information

• Freight carriers will contact you to schedule a delivery appointment.
• An adult (18 years or older) must be present to accept and inspect the shipment.
• Deliveries are typically made to the curbside or driveway. Indoor placement, assembly, and debris removal are not included unless specifically purchased.

Inspecting Your Delivery

Please inspect your shipment carefully before signing the delivery receipt.

• If you notice visible damage, note it on the carrier's delivery receipt before signing.
• Take photographs of any damage and retain all packaging materials.
• Report any shipping damage to us within 48 hours of delivery so we can assist with a freight claim.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to weather, carrier scheduling, supply chain disruptions, or other circumstances beyond our control.

Tracking Your Order

Once your order ships, you will receive tracking information by email. Freight shipments may include a tracking number and the carrier's contact information for scheduling delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional carrier fees resulting from incorrect addresses, refused deliveries, or missed appointments may be the customer's responsibility.

Warranty Shipments

For warranty claims, replacement parts may be shipped directly to the customer or an authorized service provider. Customers may be responsible for shipping defective components to an authorized MSpa service center as outlined in the manufacturer's warranty.

Questions?

If you have questions regarding shipping, delivery, or your order status, please contact our customer support team before placing your order.