Tyent USA UCE-13 PLUS TURBO "Black Edition" (Luxury Showroom)
*In-stock items. Large items deliver curbside by freight.
Orders process in 1-2 business days; most in-stock items ship within 48 hours. Standard delivery takes 3-7 business days across the lower 48 states, free of charge. Large items (saunas, hot tubs, massage chairs) arrive by freight carrier with curbside delivery. Check your delivery within 48 hours and report any damage right away; we arrange a replacement or resolution.
Returns are accepted within 14 days for unused items in original packaging. A 20% restocking fee applies and return shipping is the buyer's cost. Damaged, defective, or incorrect items are different: report within 48 hours with photos and we replace the product or refund in full, including shipping, with no restocking fee.
Tyent Refund and return policy
This document outlines the warranty and trial policy for Tyent USA water ionizer systems. Here are the key points:
Lifetime Guarantee
- Applicability: For all units purchased on or after January 15th, 2010.
- Coverage: If there are performance issues, Tyent will fix or replace the unit within one week (in most cases) at no cost, excluding shipping.
- Exclusions: Intentional or accidental damage (like dropping the unit) is not covered.
- Usage: Units can be used with any type of water and for unlimited production.
- Duration: The warranty is effective indefinitely for customers in North America (US, Canada, Mexico) who purchase from Tyent USA or authorized retailers.
75-Day Trial
- Trial Period: Customers can try the water ionizer for 75 days.
- Refund Policy: If not satisfied, customers can return the unit for a refund, minus shipping and a 15% restocking fee based on the purchase price.
- Exclusions: Trial applies only to residential water ionizers, not to filters or portable units. It is only for first-time retail customers in North America and does not apply to wholesale or promotional purchases.
- Support: Customers can contact Tyent technicians for adjustments to the water ionizer for optimal results.
This information emphasizes Tyent's commitment to customer satisfaction and the quality of their products. If you have specific questions or need further details, feel free to ask!
Tyent Shipping Policy
Shipping Policy
Order Processing
All orders are processed and shipped the same or next business day, unless otherwise stated. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Rates
We offer shipping through USPS and UPS, with both standard and expedited options available. Customers may select their preferred shipping method during checkout.
Shipping rates are calculated automatically based on:
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Order weight
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Destination
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Selected shipping speed
Shipping Destinations
We currently ship to the following locations:
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United States
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Canada
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Mexico
At this time, we do not ship to P.O. Boxes or to international destinations outside of North America.
Estimated Delivery Times
Estimated delivery times begin once the order has shipped and are subject to carrier conditions.
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United States: 2–7 business days
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Canada & Mexico: 7–21 business days
Delivery times are estimates only and may be affected by factors such as carrier delays, customs clearance, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Customers may also log into their account at any time to view order status and tracking information.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us as soon as possible. We are committed to assisting you in resolving the issue promptly.
For damaged units, our Lifetime Guarantee applies. If your water ionizer system experiences performance issues, we will repair or replace it at no cost to you (excluding shipping), provided the damage was not caused by accidental or intentional misuse.
Returns & Exchanges Related to Shipping
For returns or exchanges, please refer to our Guarantee Policy. If you require assistance with a return due to a shipping-related issue, our customer support team is available to help.
Customs, Duties & Taxes (International Orders)
Customers are responsible for all applicable customs fees, duties, and taxes imposed by their country. These charges are not included in the purchase price or shipping cost. We are unable to estimate these fees, as they vary by location and regulations.